CANCELLATION & REFUND POLICY

This document contains the cancellation and refund conditions related to sales made via the www.internic.com.tr domain owned by INTERNIC INFORMATION TECHNOLOGIES LTD. (hereinafter referred to as INTERNIC).
Buyers are subject to the provisions of the Law on the Protection of Consumers No. 6502 and the Distance Contracts Regulation (OG:27.11.2014/29188) and other applicable laws in relation to the sale and delivery of the purchased product.
Products purchased on internic.com.tr may or may not be canceled or refunded within the specified periods depending on the types of services, as stated in this policy. The cancellation and refund conditions are outlined in the following sections.
For this Refund Policy, the contract date refers to the date of purchase of a product or service processed by INTERNIC INFORMATION TECHNOLOGIES LTD. in accordance with the valid product or service agreement.

• Cancellation/Refund and Right of Withdrawal for Software Products;
  
  In accordance with the Consumer Rights Law, Article 15 of the Distance Contracts Regulation (See: http://www.resmigazete.gov.tr/eskiler/2014/11/20141127-6.htm), the customer cannot use the right to cancel/refund or withdrawal for the software product after completing the purchase process. For cancellation/refund or withdrawal to take place, there must be an unresolvable issue with the software. Situations where any feature/quality not present in the software or adjustments requiring expertise are unable to be performed by non-experts cannot be considered as a problem or defect. Before making a purchase, the customer is obliged to thoroughly examine whether the software is suitable for their needs and, if necessary, request information. The customer accepts and undertakes this.
• License Modification for Software Products;
  
  Software products are licensed for the domain address explicitly declared by the customer during the purchase. The customer can change the license to the domain address they own once for free. After one change, the customer cannot alter the licensed domain address again. The customer accepts and undertakes this.
• License Transfer for Software Products;
  
  The customer has the right to transfer their software license to another Codesta customer. After the transfer, the right to change the licensed domain address of the transferred license holder is preserved, once only.
• Rented Software Products;
  
  For software products rented on a monthly or longer-term basis, no changes to the license information, license transfer, or assignment can be made. The customer accepts and undertakes this.

Provided there are no issues or grievances caused by our company related to the following products/services, the customer does not have the right to withdrawal, cancellation, modification, or request for a refund.
Contracts for instantly performed services in electronic environments or non-tangible goods instantly delivered to the consumer cannot be canceled, and the customer cannot request a refund for such contracts. The products covered by this scope are as follows.

• Domain names (registration and renewal)
• All third-party licenses
• SSL and security products
• Server products (subject to special refund conditions)
• E-commerce Website
• Web Design
• Support Fees
• Design Fees
• Additional disk and traffic fees related to Hosting

In the case of refund requests for products and services, the fee for instantly performed services and products provided as gifts within the scope of a campaign will not be refunded.
Payments will be collected for services provided for free in case of a refund request.

Customers can receive their refunds either as a repayment to their payment method or by loading the refund amount onto a virtual card. Upon request, it can be credited to their account.